Free Library of Philadelphia
 
Web Hits

Want to renew books on line? More and more library card-holders are doing that through the web site, www.library.phila.gov. Since last year, visits to “My Account” have nearly tripled.

Ask the experts live, via computer: Two innovations this year enable people to get real-time help by “chatting” with experts via the web.

  • PaLibrarian Live* makes immediate on-line reference help available Monday through Thursday from 2:00 to 8:00 p.m., through the Library web site. Answers are provided by experienced reference staff from the Free Library, the Carnegie Library of Pittsburgh, and the State Library of Pennsylvania. The new service is an adjunct to Ask a Librarian, the Free Library’s own on-line librarian-reference service, which is available at any time and provides answers by e-mail within 24 hours.
  • LEAP Online allows students in the Library’s after school program to get live help from tutors on line. The service is described in “Services to Children and Teens.”

    * For State budgetary reasons, PaLibrarian Live was suspended October 1, 2003.

Many databases, 1 Search: The Library provides 160 special electronic resources - encyclopedias, collections of magazine articles, health information, business information, etc. - for access by library users. Now a cutting-edge service - identified as “1 Search” on our Electronic Resources page - enables card-holders to search up to 86 of these resources at the same time.

.

Technology Statistics
FY 2003
(7/1/02-6/30/03)
FY 2002
(7/1/01-6/30/02)
Library web site access ("hits")
59,996,052
41,960,124
Electronic resource use
143,333
144,494
Number of "My Account" uses
94,701
32,834
Public-access computers
700
700
Workstations for the visually impaired
11
11